Principal Consultant, Triella Corp.
An independent assessment can provide firms with the information required to maximize their technology investment.
Every firm wants to make sure it’s getting optimal value for every dollar it spends—especially when it comes to technology. Unlike in other areas, the average manager doesn’t feel sufficiently qualified to analyze, appraise or determine whether the technology solutions being proposed internally or presented by an outsourced provider are cost-effective, meet the firm’s needs, and will deliver what’s expected. Over time, such decisions accumulate, bringing the entire networking system to its current state.
This situation can be complicated by staff turnover, where key employees familiar with the existing system depart, leaving little or no documentation for new staff to use, or where the firm has used one outsourcing company and then switched to another while keeping the same equipment.
An assessment is recommended whenever:
Assessments are based largely on a firm’s individual priorities and concerns. However, all assessments examine common elements as well. These include, but are not limited to:
Think of a technology assessment like an accounting audit. Each year, accountants review the firm’s financial statements to ensure its books are healthy. In much the same way, a technology assessment reviews the firm’s technology to ensure its infrastructure is healthy.
Here are some examples of issues that have been uncovered during past technology assessments. These are real examples from firms just like yours:
In each of these cases, the firm in question believed its systems were well maintained and well managed. The assessment helped them to improve their overall system and identified risks associated with the management of their technology.
An independent assessment is valuable because:
Assessments should be conducted every three years.
If you are a small or medium-sized business with little time to review your technology infrastructure, consider an assessment. You may have things revealed to you that you were completely unaware of. At a minimum, an assessment will tell you exactly where things stand with your current network, making the right decisions obvious.
Charles Bennett is the principal consultant of Triella, a technology consulting company specializing in providing technology assessments, consulting, maintenance services and CIO-related services to small and medium sized firms. Charles can be reached at firstname.lastname@example.org or 647.426.1004. For additional articles, please visit http://www.triella.com/publications.html. Triella is a BlackBerry Alliance Partner and Authorized Worldox Reseller.