CUSTOMER EXPERIENCE: THE $ECRET $AUCE
Defining your Customer Experience with Intent
Too many companies today are spending much of their time solely focused on the features and functional of their products and services while they are leaving the overall customer experience (CX) – from onboarding to usage through to self-service to happenstance. Brand Iconic companies such as Sony, Google and Apple treat their customer experience as a strategic, architected, KPI-driven initiative. And, iterative validation is executed prior to development and launch.
Learn how to make a big, positive increase on sales, drive product/service usage, decrease your customer service costs, and increase customer loyalty. We will showcase for-your-eyes-only B2B and B2C case studies gleaned from inside knowledge from our work in driving and executing CX with such leaders in the field as: AT&T Wireless, PerkinElmer (software), Apple, Samsung, Microsoft, and Purolator Courier Ltd.
Our session will dive deep into:
Join Tara O’Doherty, Chief Experience Officer & Partner, XTM Inc. for this dynamic and interactive event. This Power Session is open to our CEOs and our Sales and Marketing Roundtable members. Register today to attend!
Click here to register to attend.