When you first meet someone, within fractions of a second, your brain has already created a series of unconscious biases and assumptions about this person that you’re not even aware of.  These biases are now going to strongly affect your relationship and communication with this person and this behaviour will be 100% unconscious.  These biases can shape either negatively or positively.  Perhaps this person reminds you of your favourite aunt.  Or maybe they remind you of your neighbour whose dog never stops barking.    There are many people who view biases as being a negative aspect of the human brain, however having biases is what makes us human.  To not have these would be completely unnatural.  The true task is to understand our biases and be aware when they are happening.   However, before we discuss that, it’s important to understand where our biases come from.  In our daily lives, we are constantly exposed to situations that are going to create biases in both a conscious and an unconscious way.  These range from how we were raised, to the person who messed up our lunch order, to television & media.  For example, the media plays a large role in the inputs […]

Posted by: 03 Apr 2017

CAMBRIDGE — A leading cybersecurity firm has won a Business of the Year Award from the Cambridge Chamber of Commerce. eSentire Inc. won the award (for companies with more than 50 employees) at the chamber’s Business Excellence Awards dinner Thursday night. Chamber president Greg Durocher noted that the company “touches everyone in this room” through the work it does as well as its support of the community. The company, founded in 2001, provides services that protect companies from cyber attacks. It has almost 300 employees. “They protect us, they secure us, they stay up at night, so we don’t have to,” Durocher said. “In today’s world, we need what they do, and what they do, as world leaders in their industry, they do it with passion and excellence, from right here, in Cambridge.” Ten other awards were handed out at the dinner at the Armenian Centre: •Orchard Design Studio won the Business of the Year Award for companies with under 50 employees. The chamber noted that it is praised by clients, offers generous workplace perks and benefits, and supports numerous community organizations. •Precision Resource Canada was the winner of the Chair’s Award. The auto parts manufacturer employs 370 people in […]

Posted by: 17 Mar 2017

Toronto-based employee advocacy solution PostBeyond is celebrating record customer growth, with a significant increase in customers from the last year. With 24 new customers joining throughout 2016, and an additional 7 joining in Q1 of 2017, PostBeyond is solidifying their position of leadership in the employee communications space. Customers include two of the Big Four accounting firms, and companies such as Scotiabank, 360insights, and Weston Bakeries Ltd. “Our customer growth is without a doubt one of our proudest achievements,” said Ivan Tsarynny, Co-founder and CEO of PostBeyond. “It’s incredible to see how different organizations have embraced our platform. We look forward to learning even more from our customers throughout 2017 and beyond.” RECENT CUSTOMER SUCCESSES In addition to new customers implementing and rolling out employee advocacy programs, existing customers grew their programs to reach a wider segment of employees. Scotiabank After rollouts to different corporate business units, Scotiabank had over 3,500 employees on the PostBeyond platform to share corporate content for the World Cup of Hockey. During the event, employees shared over 25,000 pieces of content related to Scotiabank and the World Cup of Hockey. Canada Post Canada Post worked with PostBeyond to create a centralized content hub which enabled […]

Posted by: 17 Mar 2017

Fast-growing fintech backed by $50 million in funding from Power Financial Corporation group TORONTO, ON and NEW YORK, NY–(Marketwired – January 31, 2017) – Wealthsimple, a leading online investment manager, is now available to users in the United States. Investors in all 50 states can create a personalized, diversified portfolio in minutes by going to wealthsimple.com or downloading the iOS or Android app. Wealthsimple combines user-friendly digital tools and personal financial advice to make investing simple, accessible, affordable and personalized. Its award winning user experience makes smart investing available to everyone: there is no minimum account size, the first $5,000 is managed for free, it takes minutes to set up an account from a phone or desktop, and experts are available anytime to answer questions or give advice. “Our mission is to help everyone grow their savings, no matter who they are or how much they have to invest,” said Michael Katchen, founder and CEO of Wealthsimple. “We’re really excited that we can now help people in the U.S. reach their financial goals through simple, smart, affordable investing.” Wealthsimple stands out from other financial services companies with its beautiful, intuitive digital tools and editorial content that tells human stories about […]

Posted by: 17 Mar 2017

Upstream Works Software Announces Partnership with Sensa VAUGHAN, ON–(Marketwired – January 12, 2017) – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, today announced a new partnership with Sensa ehf, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform for clients in northern European markets. The partnership is part of a strategic initiative to better serve growing demand in the region for best-in-class communications. Together, we’re meeting the growing need for fully integrated omnichannel solutions, while making it easier to deploy customer engagement solutions. Upstream Works has a strong history of omnichannel innovation specializing in simplifying and improving agent and customer engagements. Upstream Works for Finesse (UWF) provides a flexible solution with an elegant Single Agent Desktop that consolidates the voice and digital customer journey, enabling agents to easily access all customer interaction activity and history for all channels, improving customer satisfaction and business outcomes. UWF simplifies the contact center with seamless integration with any CRM platform or business application and omnichannel reporting for unified management. Sensa ehf is an IT service company established in Iceland in 2002. Sensa offers communication solutions, including collaboration, contact centers, network management, infrastructure, security, hosting and UCS. Their […]

Posted by: 17 Mar 2017

Fintech startup Wealthsimple sees major 2017 growth: Reuters Canadian online investment startup Wealthsimple expects to have over a billion dollars in assets under management this year as it plans for significant growth in 2017, its chief executive said on Tuesday. Launched just two years ago and backed by Power Financial Corp, the financial technology startup currently has about 15,000 clients in Canada investing some $750 million (US$567 million) in exchange traded funds (ETFs). “We’re planning on some really major growth this year. We’re certainly looking to cross the billion (dollar) threshold in very short order and get to billions very quickly thereafter,” said Mike Katchen, the 29-year-old founder and CEO of the Toronto-based company. As a sign of that growth, Wealthsimple launched a new premium service on Tuesday for clients with over $100,000 in investments. It offers a lower management fee of 0.4 percent, financial planning, tax guidance and, as a perk, a Priority Pass membership, which gives global access to airline lounges. Wealthsimple, which touts itself as an affordable, millennial-focused, automated investing service, says clients eligible for the new product are on average, 43 years old, about 10 years older than the average client. The company, which has seen […]

Posted by: 17 Mar 2017

Resolver acquires assets related to multiple risk management applications of Wynyard Group; expanding its global footprint, opening offices in London, UK and Christchurch, NZ. Toronto, ON – Following the voluntary administration process of Wynyard Group Limited of Auckland, New Zealand, Resolver finalizes the acquisition of Wynyard’s Risk Management suite of products. Resolver has greatly expanded its customer base and global reach with the acquisition of the Wynyard Risk Management (WRM), Kairos Risk Management and Methodware Enterprise Risk Assessor (ERA) applications. Over 150 customers using the WRM products will be provided continual support and long-term product roadmap through Resolver. Resolver has re-engaged a significant portion of the original WRM team including Bob Adderley, Scott James, Clint Walker and Adam Belfield to provide uninterrupted support of these platforms. “It is our privilege to provide a long-term home for the Wynyard WRM customers and employees,” states Will Anderson, CEO of Resolver Inc. Continued Product Support and Enhancement Resolver will continue to offer customers on the WRM, Kairos, and ERA applications with continual product support including existing product enhancement with the WRM product. Resolver is committed to building industry leading applications with best-in-class capabilities for risk assessment, risk management, audit, and compliance, incident management, […]

Posted by: 17 Mar 2017

With more than 500 event professionals in attendance celebrating the best in event technology, EventMobi and our global channel partner CrowdComms are honored to receive the 2016 Best Event App award at the Event Technology Awards UK held in London on Wednesday evening. Being selected as The Best Event App of the year, judged by some of the most influential thought leaders and innovators in event industry amongst 10 other technology vendors is a testament to the customer-focused product and the ultimate flexibility of EventMobi technology platform. At the same time we are incredibly proud to share this award with Crowdcomms one of our most trusted and creative channel partners and resellers of EventMobi around the world. We couldn’t be happier today  Alongside an impressive group of nominees, we are ecstatic to receive this award with CrowdComms, an event technology solution provider with offices around the world and an EventMobi certified partner since 2011. Recognized for the success of The Peak Launch event organized by Virgin Holidays last year, the award acknowledged how using an Event App allows the planner to create a customized experience for their attendees as a way to drive engagement and streamline communication. This year the judging panel was nothing […]

As a CEO or Senior Executive, there will be many moments in your career where your success will be determined, at least in part, by your presentation skills.  Whether you’re interviewing for a new job, trying to close a big deal, speaking at a conference or inspiring your team, your vocal, verbal and non-verbal skill could make all the difference.   Recently, many of our members participated in a Presenting with Impact workshop with the President of Corporate Speech Consultants, Melanie Novis.  Melanie took our members through several exercises to pinpoint individual areas of improvement as well as tips that covered several areas of a presentation.  For those who couldn’t make it, here are some of Melanie’s presentation dos and don’ts:   First Impressions Are Everything Walk in with energy Before you speak, make eye contact (that’s your non-verbal hello). If you have a large audience, do a z-sweep across the room with your eyes. When you say your name, pause between your first and last. A good exercise to practice this is to punch the air once at your first name, then at your last.   Content When you start planning your presentation, ask yourself three questions: What is […]

Posted by: 30 Jan 2017 Tags: ,

The Information and Communications Technology Council of Canada (ICTC) found that 182,000 new skilled workers will be needed across Canada by 2019. This includes the creation of 84,000 new jobs and the replacement of 98,000 due to retirements and employees leaving the sector. Now, more than ever, Canadian tech companies must excel in workforce development. Companies need to have a dynamic recruitment strategy and must constantly train their employees to develop new skills and increase the organization’s innovative capacity. On top of that, employers must also have a plan to retain employees in an ultra-competitive job market. Luckily, government grants and loans can be accessed by almost all tech sector businesses for workforce development projects. With increased access to funding, forward-thinking business owners and executives can expand their human resources budget and have increased access to new, ambitious tech sector employees. Why Use Government Grants to Develop Your Workforce? Successfully developing a dynamic, innovative, and growth-oriented workforce relies on two factors (1) the strategy and (2) the financing behind your recruiting and employee development plans. The simple reality for most technology companies is that human resources budgets are minimized to expand R&D and cover other important expenses. Most employers feel […]